Sector:
Call Centre and Business Process
Outsourcing (BPO) consulting
Services:
Management consulting on Business Process
Outsourcing and call centre planning including:
- site and vendor selection
- technology implementation
- business selection and
planning
- project management
- operations
strategy
- process mapping
Highlights:
- MBA from the University of Leicester in the
United Kingdom
- Specialist expertise on the Kenyan
outsourcing sector
- International call centre experience
- Provision of end-to-end solutions for foreign
clients
- Access to reliable technology platforms
- Location in an advantageous time zone for
Canadian companies
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Objectives for mission:
- Identification of Canadian companies
that want to set up call centres abroad
or outsource business processes to
Kenyan companies.
- Understanding what services Canadian
companies regularly outsource and
which Canadian industries regularly
outsource.
Market experience: Kenya, United
Kingdom, USA
Sector Experience:
Call centres,
transcription, editing, data processing,
web design
Clients:
Qualtrak (UK), Avaya (world
leader in call centre technology)
Association:
Executive Committee of
the Kenya BPO and Contact Centre
Society
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